CAREERS

Excellent research, writing, and communication skills

Drafting motions and responses to motions

Drafting and responding to written discovery and pleadings

Personal experience in managing case development, including the investigation of facts, engaging and interviewing clients, experts, and witnesses, and developing a solid case strategy

Admitted to practice in the State of Texas (required)

Admitted to practice in Texas federal district courts (highly preferred)

1-5 years of civil litigation experience (required)

0-5 years of first-party insurance dispute experience (highly preferred)

Admitted to practice in federal district courts of other states (preferred)

First-party insurance: 3 years (Required)

Civil litigation: 3 years (Required)

Strong interpersonal skills, detail orientated with exceptional analytical skills

Excellent written and oral communication skills

Reliability, teamwork, professionalism, and the ability to multi-task are essential

Proficiency in Windows environment including Word, Outlook and Excel

Ability to work under pressure/deadlines to meet deadlines; self-motivated

Ability to interact professionally with attorneys and support staff with a positive attitude

Work independently and as part of a team

Assist Attorneys with preparing pleadings, discovery request and responses

Analyze, review and organize documents and data from materials produced during discovery; and, prepare/coordinate document production and responses to discovery requests

Coordinate production of third-party records and summarize some; prepare deposition outlines and summaries

Trial and arbitration preparation; preparation and management of trial exhibits and other trial related assistance

File maintenance – Review and manage files

Draft legal documents and correspondence such as petitions, agreements, letters and memoranda

Conduct legal research, including but not limited to, Lexis and Pacer research

Assist Attorney with motion preparation

Liaison with courts and litigation vendors, experts and clients

Maintain calendars, complete reports and enter time records

Ability to support multiple Attorneys and manage large volume of work

Perform clerical duties as needed

Responsible for overseeing the daily operations and ensuring exceptional client service at one of our on-site support services centers

A high level of client satisfaction must be maintained by responding quickly and effectively to the client’s needs

Responsible for the supervision of all Service Specialists employed at the site, including recruiting, training and development of their professional skills

On a monthly basis, the Manager will report all production volumes to the Operations Manager and review performance trends to the client in an effort to provide timely and efficient service

High School Diploma or equivalent, Associate Degree preferred

Previous management experience in a client service oriented field

Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, Excel, etc.

Knowledge of copy machines and utilization of typical office services equipment and technology

Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting

Ability to learn skills quickly

Flexibility in dealing with simultaneous projects

Attention to detail

Ability to lift or move 40 lbs. or greater

Ability to walk, bend, kneel, stand, and/or sit for an extended period of time

Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.)

Excellent organizational skills

Strong initiative required; ability to work independently with minimal direct supervision

Client Relations

Monthly Management Report Compilation & Review

Attend Monthly meeting with Client

Assist with Annual End-User surveys

Ensure conformance with Semi-Annual Client Survey

Assist in preparation, presentation, and review of Annual Reports

Serves as the principal liaison between Epiq, the client’s administration and Epiq site employees

Provide excellent client service to all end-users at the site

Continuously look for opportunities to increase the efficiency of our operation

Seek opportunities to increase our capabilities and make recommendations to the key contact

Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

Involved in marketing Epiq’s support service offerings throughout the firm, including orienting new client clients to the methods of operation at the site

Recruits and interviews potential Epiq candidates for available positions at the site

Hire, train, manage and evaluate all personnel assigned to the site

Conducts training and performance reviews with all Epiq site team members

Delegates tasks to Assistant Manager, Site Supervisor and Service Specialists in order to meet all commitments

Works with Site Supervisors and employees to meet their individual needs and career path objectives

Schedules personnel to ensure compliance with performance standards and makes sure contracted hours of operation are covered without incurring overtime

Maintain all records and reports pertaining to production and volumes at the site

Maintain a proper inventory of all office supplies required for the efficiency of all support services

Compiles and collects all information necessary to provide the client with monthly management reports

Reviews the P&L for the site, responsible for managing overtime and other costs associated with their site

Maintains a facility that is organized and meets tour quality standards at all times

Comply with Epiq policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone

Directs in the orientation of client personnel to Epiq’s method of operation within the location

Conduct training and performance reviews with all Epiq team members

Display high ethical standard, integrity, work ethic, and loyalty

Help execute and track progress of business development projects of various practice groups, subgroups, office and individual business development plans. Create business development materials for attorneys and track progress/results of new business pitches. Encourage and track attorney outreach to identified prospective clients

Lead the firm’s responses to RFPs, working closely with other Business Development team members and Vorys attorneys

Research, identify and propose new opportunities to further build awareness of Vorys, its practice groups and attorneys. Provide sound research about prospective clients, current clients, competitors, industries and markets. Track practice group trends and client news for BD team and attorneys

Coordinate and fulfill required deliverables for external sponsorships and speaking opportunities

Assist Senior Manager – Marketing and Communications in updating relevant marketing materials, including various websites and biographies. Maintain, update and develop general business development materials and content, including work experience and transaction lists

Superior writing and editing skills and proven record of drafting flawless copy

Excellent customer service skills, including being highly responsive, informative and flexible

Proven research skills, including an ability to learn new and diverse systems and services

Ability to work efficiently and effectively in a fast-paced, stressful environment

Ability to simultaneously assist multiple individuals of various levels with diverse needs and problems

Admitted to practice in federal district courts of other states (preferred)

InterAction or other relational database experience

Content management tools and skills

Business research tools and skills

Bachelor’s degree in related discipline required. Business, Marketing, Journalism, or communications degree preferred

1 – 3 years of experience in similar field required

Law firm or other professional services marketing experience preferred