For Karen and Tony Hoover, the last thing they expected after nearly 50 years of insuring their San Francisco Victorian home with Liberty Mutual Insurance was to face a sudden non-renewal of their policy. The cited reason? Aerial photographs allegedly showing "moss, mildew, algae, and mold" on their roof—photos that turned out to be misleading. The Hoovers’ determined fight to restore their coverage not only highlights the challenges many homeowners face today but also serves as a guide for others navigating similar situations.